Meet Tiley
Your OnOff assistant, here to help.
About OnOff Tiles
Why are you called OnOff Tiles?
The name comes from how easily your art goes on and off. A BaseTile stays on the wall, while ArtTiles and PhotoTiles can be swapped whenever you’re ready for a new look.
When I swap, do I send the old art back?
No. Every ArtTile and PhotoTile you purchase is yours to keep. Store the one you’re not displaying flat in a clean, dry place, then swap it back in whenever you want.
What do I need to get started?
You’ll need a BaseTile and an ArtTile or PhotoTile in the same size. The BaseTile attaches to your wall and is reusable, while the artwork swaps on and off. An OnOff Frame is optional.
Do I always need to purchase BaseTiles?
No. BaseTiles are a one-time purchase for each size you install. When you’re ready for new art in that same size, simply order another ArtTile or PhotoTile and reuse the BaseTile already on your wall.
How do I order new art without another BaseTile?
Choose your ArtTile or upload a PhotoTile in the same size as your existing BaseTile, then select the option indicating that you already have a BaseTile. Add a frame only if you’d like one.
Is it easy to install OnOff Tiles?
Yes. Position and level your BaseTile, peel the release liner, press it firmly to the wall, then attach your ArtTile or PhotoTile. Our Installation Guide walks you through each step.
What sizes do OnOff Tiles come in?
OnOff Tiles are available in a range of square, portrait, and landscape sizes, from 8″ × 8″ up to 36″ × 36″. Available sizes are shown on each product page.
Is each ArtTile labeled on the back?
Yes. Each ArtTile and PhotoTile includes OnOff branding and production information on the back, making it easy to identify as part of your collection.
Can I order samples?
We don’t offer traditional samples, but you can order a free OnOff Mini Desk Frame to experience the swap concept for yourself. One is available per household.
Are BaseTiles repositionable?
Yes. BaseTiles use a repositionable adhesive that allows you to make adjustments during installation. For best results, apply them to a clean, smooth, properly cured wall and follow our removal instructions when taking one down.
Swapping & Reusing
When I swap, do I send the old art back?
No. Every ArtTile and PhotoTile you purchase is yours to keep. Store it flat when it’s not on display and swap it back in anytime.
Do I need a new BaseTile every time I change my art?
No. BaseTiles are designed to stay on the wall and be reused with other ArtTiles and PhotoTiles of the same size.
How do I order another ArtTile for a BaseTile I already have?
Choose an ArtTile or upload a PhotoTile in the same size as your existing BaseTile, then select the option that you already have a BaseTile.
Can I reuse the same BaseTile with different designs?
Yes. That’s the idea. One BaseTile can be reused with any same-size ArtTile or PhotoTile.
How often can I swap my ArtTiles?
As often as you like. ArtTiles are designed to be removed and replaced whenever you want a different look.
Can I switch between ArtTiles and PhotoTiles?
Yes. As long as they are the same size, you can use either an ArtTile or PhotoTile on the same BaseTile.
What happens to the ArtTile I take down?
It becomes part of your collection. Store it flat in a clean, dry place until you’re ready to display it again.
How should I store ArtTiles I’m not using?
Keep them flat in a clean, dry place away from excessive heat, moisture, and direct sunlight.
Can I move my OnOff art to another room?
Yes. Your ArtTiles can be moved and swapped freely. If you want to relocate the BaseTile itself, follow our repositioning and removal instructions.
Will swapping wear out my ArtTiles or BaseTile?
They’re designed for repeated swapping. Handle your ArtTiles with clean hands and store them flat when not in use to help keep them looking their best.
Installation & Removal
How do I install OnOff Tiles?
Position and level the BaseTile, peel the release liner, press it firmly to the wall, then attach your ArtTile or PhotoTile. Our Installation Guide walks you through each step.
What tools do I need for installation?
Very little. A bubble level helps with alignment, and the included squeegee makes it easy to press the BaseTile firmly into place.
How do I prepare my wall?
Use a clean, smooth, dry surface. Wipe away dust or residue before installation, and allow freshly painted walls to fully cure before applying a BaseTile.
Can I reposition a BaseTile during installation?
Yes. BaseTiles use a repositionable adhesive, so you can make alignment adjustments during installation before pressing everything firmly into place.
Will OnOff Tiles work on textured walls?
They work best on smooth, even surfaces. Heavy texture can reduce adhesive contact and may affect how securely the BaseTile stays in place.
Can I install OnOff Tiles in a bathroom?
Yes, in normal bathroom areas away from direct water exposure. Avoid installing them where they will be repeatedly soaked or exposed to heavy moisture.
Can I use OnOff Tiles inside a shower?
No. OnOff Tiles are not intended for direct or continuous water exposure.
Can I install OnOff Tiles outdoors?
We recommend using OnOff Tiles indoors. Outdoor temperature, moisture, and sunlight can affect the materials and adhesive.
How do I remove a BaseTile from the wall?
Peel it away slowly and flat against the wall rather than pulling straight outward. Following the removal instructions helps reduce stress on the wall surface.
Will removing a BaseTile damage my wall?
BaseTiles are designed to remove cleanly from properly prepared, cured, smooth walls. As with any adhesive product, results can vary depending on paint quality, wall condition, and surface preparation.
What should I do if I’m moving?
Remove the BaseTile carefully and cover the adhesive side with wax or parchment paper to keep it protected during the move. Store ArtTiles and PhotoTiles flat until you’re ready to reinstall everything in your new space.
Product Care & Materials
What are ArtTiles made from?
ArtTiles are made with high-quality, PVC-free materials designed for vibrant color, clean edges, and repeated swapping.
Where are OnOff Tiles made?
OnOff Tiles are produced in Virginia Beach, Virginia, USA.
Are the inks safe?
Yes. We use high-quality printing inks selected for indoor décor and long-lasting color.
Will the artwork fade over time?
ArtTiles are UV-protected to help resist fading, but like most printed artwork, prolonged direct sunlight can affect color over time.
Can I clean ArtTiles?
Yes. Gently wipe the surface with a soft, clean microfiber cloth. For light marks, use a slightly damp cloth.
Can I use household cleaners on ArtTiles?
We recommend avoiding harsh chemicals, abrasive cleaners, and scrubbing. A soft cloth and a small amount of water are usually all you need.
Are ArtTiles waterproof?
They can handle normal indoor moisture, but they are not designed for prolonged or direct water exposure.
How should I store ArtTiles I’m not displaying?
Store them flat in a clean, dry place and protect the printed surface from scratches, moisture, and excessive heat.
How should I care for the BaseTile?
Keep the magnetic surface clean and free of dust. Avoid using harsh cleaners or anything that may damage the adhesive or magnetic surface.
Are OnOff Tiles designed for long-term use?
Yes. BaseTiles are designed to be reused, while ArtTiles and PhotoTiles can be swapped and stored for future use.
Rewards & Referrals
How does the OnOff Rewards program work?
Earn OnOff Credit through eligible purchases, referrals, and other reward opportunities. Your available credit can be used toward future OnOff Tiles purchases.
How do I earn OnOff Credit?
You can earn credit through qualifying purchases, referrals, and special reward opportunities offered by OnOff Tiles.
How does the referral program work?
Share your referral link with friends. When an eligible referral completes a qualifying purchase, you’ll receive OnOff Credit according to the current referral offer.
Where can I find my referral link?
Sign in to your OnOff Tiles account and open your Rewards section to view and share your personal referral link.
When will my referral reward appear?
Referral credit is added after the qualifying purchase meets the requirements of the referral offer.
How do I use my OnOff Credit?
Available credit can be applied to eligible purchases during checkout.
Where can I see my rewards balance?
Sign in to your account and visit Rewards to see your available OnOff Credit and recent reward activity.
Does OnOff Credit expire?
Any expiration date or restrictions will be shown with the reward when it is issued.
Can I combine OnOff Credit with other offers?
Some promotions may have their own restrictions. Any limits will be shown with the offer or during checkout.
Are there other ways to earn rewards?
Yes. From time to time, we may introduce new ways to earn OnOff Credit through special offers and activities. Check your Rewards page for what’s currently available.
Ordering & Payments
What payment methods do you accept?
We accept major credit cards and other payment options shown at checkout.
Can I order multiple sizes in one order?
Yes. You can mix different ArtTile, PhotoTile, BaseTile, and frame sizes in the same order.
Can I upload my own photo?
Yes. Choose a PhotoTile, upload your image, select your size, and we’ll print it for you.
Can I reorder the same ArtTile later?
Yes, as long as the design is still available. You can reorder it in the same or another available size.
Can I change or cancel my order?
Contact us as soon as possible. Because orders may move into production quickly, changes or cancellations are not always possible once production has started.
Can I change my delivery address after ordering?
Contact us as soon as possible. If the order has not shipped yet, we may be able to update the address.
Do I need an account to place an order?
No. You can place an order as a guest, but creating an account makes it easier to view orders, rewards, referrals, and future purchases.
How will I know my order was received?
You’ll receive an order confirmation email after your order is successfully placed.
When am I charged for my order?
Payment is processed when your order is placed.
Can I use OnOff Credit on my order?
Yes. Available OnOff Credit can be applied to eligible purchases during checkout.
Shipping & Delivery
Where does my order ship from?
All OnOff Tiles orders are produced and shipped from Virginia Beach, Virginia, USA.
How long does production take?
Most orders are produced within 0–2 business days before shipping.
How long does delivery take?
Estimated delivery times are:
- US 2–5 business days
- Europe 3–6 business days
- Rest of the world 3–10 business days
Delivery times begin after your order has shipped.
Do you ship worldwide?
Yes. We ship to the US, Europe, and many other international destinations.
Which carriers do you use?
US orders are typically shipped with UPS, while international orders are typically shipped with DHL.
How can I track my order?
You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our facility.
Can I change my delivery address?
Contact us as soon as possible. If your order has not shipped yet, we may be able to update the address.
Do you ship to homes and businesses?
Yes. We can ship to residential and business addresses.
What if my package is delayed?
Carrier delays can occasionally happen after an order leaves our facility. Check your tracking information first, and contact us if you need help.
What if my tracking says delivered but I can’t find my package?
Check around the delivery location and with household members, neighbors, or building staff first. If you still can’t locate it, contact us and we’ll help you review the delivery.
Returns, Exchanges & Order Issues
Can I return OnOff Tiles?
Yes. If your order is eligible for return, we’ll make the process simple. Just contact us and we’ll guide you through the next step.
Can custom PhotoTiles be returned?
Because PhotoTiles are made specifically from your uploaded image, return eligibility may differ from standard ArtTiles. If there’s a problem with the print or your order, contact us and we’ll make sure it’s handled properly.
Can I exchange an item?
Yes. If you ordered the wrong size or need a different item, contact us and we’ll help you find the best solution.
Can I change or cancel my order?
Contact us as soon as possible. We move quickly into production, but if your order hasn’t started yet, we’ll do our best to make the change.
What if my order arrives damaged?
We’ll replace it. Send us your order number and a photo of the damage, and we’ll get a replacement started as quickly as possible.
What if I received the wrong item?
We’ll fix it right away. Send us your order number and a photo of what arrived, and we’ll make sure the correct item gets to you.
What if something is missing from my order?
Let us know what’s missing and provide your order number. We’ll review it immediately and get the missing item taken care of.
What if there is a problem with my ArtTile, PhotoTile, BaseTile, or frame?
Tell us what happened and include your order number and a photo if helpful. We’ll review the issue and make it right.
What if my package is lost?
If your tracking appears stuck or the package can’t be located, contact us. We’ll help investigate the shipment and work with you on the next step.
What if tracking says delivered, but I can’t find my package?
Check around the delivery area and with household members, neighbors, or building staff. If it’s still missing, contact us and we’ll help you look into it.