Shipping & Delivery
Every tile is printed to order in Virginia Beach, Virginia, and shipped directly to you. There is no warehouse in the middle and no third party touching your order. Here is exactly what that means for cost and timing.
What shipping costs
- Free on orders of $60.00 or more (before tax), anywhere in the United States. The cart tells you when you have reached it.
- Below $60.00, shipping is calculated at checkout from your address and the size of your order. You see the exact amount before you pay. Nothing is added afterwards.
- We ship within the United States only for now. See shipping outside the US below.
How long it takes
Most orders ship within 48 hours and arrive 2 to 3 days after that. Printing in our own building is what makes that possible. There is no warehouse to pick from and no queue to join.
Two clocks run back to back: we make it, then a carrier moves it. Those are the outer bounds, not the typical case.
- Production: usually within 48 hours; up to 2 working days for large sets or unusual sizes.
- United States (FedEx): typically 2 to 3 working days after it ships, up to 5 for remote addresses.
- Europe (DHL): 3 to 6 working days after it ships.
- Rest of the world (DHL): 3 to 10 working days after it ships.
Occasionally an order takes longer than that: an unusual size, a large set, a run of custom uploads. If that happens we contact you rather than letting the date slide quietly, and you decide how you want to proceed. Once a parcel is with the carrier, its timing is the carrier’s rather than ours, but we will chase them with you.
Following your order
You do not have to wonder where it is. Your confirmation email carries a link to your order’s status page, and we email you again each time it moves a step (into production, onto the press, packed, and shipped), with the same link every time. When a label is created you get the tracking number and a carrier link with it. If your tracking has not moved in several days, tell us; we would rather open a carrier trace early than have you wait.
Where we ship
We ship across the United States, including Alaska and Hawaii. We deliver to homes and to businesses, and whatever address you enter at checkout is where it goes. Checkout will only accept a US address today, so if you try one from anywhere else it will be turned down rather than taken and then cancelled.
Shipping outside the US
Not yet. We would rather say that plainly than take an order we cannot deliver well. Shipping abroad means customs, duties and a returns route for each country, and we are not going to guess at any of it.
It is on the list. If you are outside the US and want a set, tell us where you are. We keep those messages, and they are what decides which country we open next. When we do, this page will say so, and it will say what the duties are before you pay rather than after.
Changing your address
Contact us as soon as you can. Before your order enters production we can change the destination outright; after a label has been created the carrier controls the parcel and a redirect is not always possible. Check the address on your confirmation email the day you receive it. That is the cheapest moment to catch a typo.
If it arrives damaged, or does not arrive
Inspect your tiles when they arrive and before you install anything. If a tile is damaged in transit or shows a production flaw, tell us with a photo and we replace it free of charge. You do not pay return shipping on our mistake. If tracking says delivered and the parcel is not there, contact us and we will open a claim with the carrier. Full detail is in our Returns & Refunds policy.
Questions
Contact us or email our contact form with your order number and we will come back to you.
OnOff Tiles LLC · 2601 Reliance Dr. ste 102, Virginia Beach, VA 23452